Quantifiable Outcomes.
Not Just Advice.
Methodology
Pragmatic Workflow Clarity
Identify operational noise and document the Strategic Trifecta: how design, operations, and IT work together.
Bottleneck Diagnosis
Workflow Alignment
Data Mapping and Diagrams
Identify and quantify critical operational friction points that hinder your team's execution and strategic progress.
Document journey maps and business processes to increase efficiency and ensure all team members have a shared understanding.
Document the infrastructure, rules, and technical data layers that make business processes executable and customer journey maps accurate.
Ready to meet your short-term goals and strategic objectives?
Contact me to me for a free initial no obligation consultation.
About the Analyst
Bringing clarity to unclear requirements — turning scattered wants and half-formed ideas into a real, buildable MVP. Over 20+ years across FinTech, federal government, healthcare, and energy, I've learned that the hardest part of any project isn't the technology — it's getting people to agree on what they actually need.
CBAP-certified and Salesforce Certified, with a background spanning HUD compliance work, DOL data mapping, AML/regulatory analysis, and enterprise CRM implementations. What I do best is bridge the gap between technical teams and the people who use the systems — writing requirements that hold up under scrutiny, running UAT that catches what matters, and building documentation people actually read. A Master's in Management rounds it out, giving me an edge when the work turns to leading teams, managing risk, or navigating the politics of a project.
Based in the Montgomery, AL area. English degree from UMass Amherst, which comes in handy more often than people expect.